If you are looking for a team that works together to solve issues in a friendly and professional manner, addresses IT issues in a reasonable amount of time, available 24/7, choose Crafty Penguins. Having Linux guys that actually know what they’re doing works for us BIGTIME! They are available 24/7 if needed and always respond to our “emergencies” quickly! They have the knowledge to complete the task successfully and quickly.
Having Crafty Penguins manage our systems saves us time to focus on our core business which is web filtering techniques. This is our unique selling proposition, so time spent on that is better than time spent on the underlying infrastructure. CP really has very in-depth knowledge on the systems being used. When there is a problem, they are able to look a lot further and deeper than the average IT provider. As just one example, a couple of years ago we had an issue with packet loss on our Linux load balancers under extreme load. They were able to solve this by patching and enhancing the Linux NIC drivers. As we are in the Netherlands and they are in Canada, they are able to perform maintenance, changes, migrations etc on our infrastructure during our night, which are their business hours. Crafty Penguins (Kerkhoff Technologies) is the place to go when you are looking for a capable and friendly partner!
With the help of Wim Kerkhoff at Crafty Penguins, our development team was able to significantly improve our server performance and decrease load time for our web pages. Wim’s personal commitment to our project and advice to our development team meant we were able to find new solutions to our scaling challenges and at the same time equip our team with the necessary expertise to solve future challenges. If you are looking for an IT consulting partner, I definitely recommend Wim and his team!
The biggest benefit is that Crafty Penguins truly felt like a member of our team. Other companies have made this claim, but theirs is real. I could call on them at any time, and they were always available and felt like a team member. This helped to build trust and gave me confidence in the software development that I was doing. They never said “no”, but instead, lent a helping hand to dive in and figure things out.
Do you want just a vendor or a real partner? If you’re looking for the former, go find the lowest bid. When you ultimately are let down, then hire Crafty Penguins like you should have in the first place!
You only need one instance of a less skilled partner and it costs you much more than you saved. Pay it cheap, pay it twice! We engage KTI, because, they have the bandwidth, skill and especially personal commitment to make sure what they are responsible for is always working correctly. Each team member takes it personally if something is not right. It’s not something that the “rest of the business” will sort out. They deal with it themselves and follow through until it’s resolved.
We task KTI to manage that part of our business and they do that VERY well. They are a hell of a lot smarter than a lot of the many partners we work with which provides extra comfort as well.
The key to making this all work well is to allow KTI to be your advisor in looking after your network. They have to be engaged as part of your business. By looking after all the Linux servers, routers, and switches, KTI runs the whole food chain including servers, software and scripts, security, backups and documentation. Having a computer guy look after only a part of the chain would make it very hard to deliver quality end to end and hold them accountable. Now we have no weak links, and there is never any finger pointing.
At the end of the day, KTI manages and controls things so we don’t have to, so we can focus on what we do best. We sleep a lot better at night as well!
The Crafty Penguins team brings a tremendous amount of DevOps knowledge to our team. We have the Dev knowledge and a tiny bit of Ops. They have a boat load of Ops knowledge and have Dev knowledge too. Perfect combo. For example, their deep knowledge of Kubernetes (K8s) is very helpful to us. If you’re on the fence about choosing a Linux team, these guys are highly experienced and very responsive. You won’t be disappointed!