These are entered directly by the technicians as they perform the work to ensure there is accurate documentation. Often, as we respond to you via our ticket system, our response is both the email and the time entry. After the time-sheet period, our management team reviews all time entries for accuracy prior to sending the work summaries, which breakdown time spent.
Monthly fixed-fee invoices are sent on the 1st of the month and are due on the 10th of the month.
Time for the previous month is invoiced within one week, after time-sheets have been received from the technical team and approved. These invoices for work performed will be sent within 7 business days and any balance is due on receipt.
Agreement reconciliation reports, showing adjustments of payments and work completed on retainer.A/R summary statements, showing a list of all outstanding invoices.
Various project reports.
Separate invoices are sent for:
Recurring monthly invoices
Retainer top-ups
Project labour
Service labour
For any additional inquiries, email accounts@craftypenguins.net . We will investigate your concern right away.
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