We have recently launched a new service to help new clients who need some help with a (semi-)urgent server, network, or code issue which might only need a few hours of an expert’s time to resolve. This service, called Get Me Out Of Trouble, is designed to quickly match up your unique need with an…
Myself and Richard will be presenting at the BC Tech Association next Thursday. We will be sharing our story on how we repurposed DevOps, software development, and system montioring tools to transform our business by visualizing the key drivers to our model. Learn why this important for any business and team, and what happens if…
Here is an example of a High Level Help Desk interaction with a client. This client is US based company with internal software development and operations team. It’s a good example of what we can bring to the table for ongoing support and escalations as a valuable resource to them. Sometimes we answer random ‘What do you…