Today we received the following impromptu and unsoliciated testimonial from one of our clients. Also, I can’t stress enough how thankful I am that last year went so well. You did such a great job of setting up everything and for the first time since I started with the company the site was not down…
We recently sent out our first newsletter in the mail and have received positive feedback on it. The goal is to share some of the content we’ve written in our blog post, educate our readers, and give a peek into the world of the Crafty Penguins. Kindly share any feedback, ideas, kudos, and rotten tomatoes…
We have recently launched a new service to help new clients who need some help with a (semi-)urgent server, network, or code issue which might only need a few hours of an expert’s time to resolve. This service, called Get Me Out Of Trouble, is designed to quickly match up your unique need with an…
Myself and Richard will be presenting at the BC Tech Association next Thursday. We will be sharing our story on how we repurposed DevOps, software development, and system montioring tools to transform our business by visualizing the key drivers to our model. Learn why this important for any business and team, and what happens if…
Here is an example of a High Level Help Desk interaction with a client. This client is US based company with internal software development and operations team. It’s a good example of what we can bring to the table for ongoing support and escalations as a valuable resource to them. Sometimes we answer random ‘What do you…