Barnacles and Containers… what?
Richard has created a page explaining how we solve the “It Works For Me!” problem for developers, using the illustration of ships and barnacles. Read more….
Conference talk @ LinuxFest – Proxmox Hypervisor, LXC, and KVM
Back in April, Richard presented at LinuxFest NorthWest in Bellingham (Washington state) on using the Proxmox Hypervisor as a rich, easy to use, open source management platform for both LXC containers and KVM virtual machines. We love and support the LinuxFest conference for a wide variety of the reasons. It’s close to Chilliwack. Accommodations are…
Why we built CraftyBot, an integration between Slack and ConnectWise Manage
Recently we built an integration between ConnectWise Manage and Slack. ConnectWise is a professional services automation platform used by thousands of IT Service Providers, handling ticketing, timesheets, projects, invoicing and more. One of the key drivers was to have our engineers focused on work instead of fighting to manage the ticket system and entering time.…
Solving Off-The-Wall Stumpers
Here is an example of a High Level Help Desk interaction with a client. This client is US based company with internal software development and operations team. It’s a good example of what we can bring to the table for ongoing support and escalations as a valuable resource to them. Sometimes we answer random ‘What do you…